The competition in the current market is becoming more and more fierce and more and more cruel. Many enterprises are very concerned about strategic issues, cost issues, technical issues, and talent issues, and often ignore the customer service as the lifeblood of the long-term survival of this enterprise. In fact, the customer is the real boss of the enterprise. If the company loses the customer, it will lose the basis of survival. Therefore, providing excellent and thoughtful service to the customer is an important strategy for the development of the enterprise.
Some people may ask, what is the service? Simply put, service is to meet or exceed customer expectations。 First of all, the customer is dissatisfied with our satisfaction。 This is a psychological feeling, mainly subjective factors。 It is an objective factor to satisfy the customer's interest needs。 Secondly, it is to satisfy the objective needs and mentality of the customer。 It is not enough to achieve it, and the best is to go far beyond the expectations of customers。